Frequently Asked Questions

Simply choose your watch, add it to your basket, and proceed through checkout with your delivery and payment details. All payments are processed securely, and your order is confirmed instantly.

For accuracy and payment security, all orders must be placed directly through our website.

We don’t offer reservations, but you can join our “Back in Stock” list to be notified as soon as a model becomes available again.

If your order hasn’t yet been dispatched, please contact us as soon as possible. Once shipped, we’re unable to make changes, but you can arrange a return once received.

Yes. Our website updates in real time, so if it’s available to purchase, it’s in stock and ready to go.

Some limited-edition or new-release models may be available for pre-order. If so, you’ll see this option clearly marked on the product page.

You can register for a restock notification directly from the product page — we’ll email you the moment it’s back.

UPI, Visa, MasterCard, Maestro, PayPal, Apple Pay, and PayPal Credit.

Yes, every transaction is fully encrypted and processed using industry-standard SSL security.

You can still complete your purchase using any other available payment method. A declined finance application doesn’t affect your order.

Yes, provided your order still meets the minimum finance value after discounts.

We ship throughout the India

Orders placed now will dispatch in next 10-14 days

Yes, every parcel is fully insured until it reaches you.

Once an order has shipped, we can’t amend the delivery address. If you need to make a change, please contact us as soon as possible.

Customs clearance is managed locally and may take additional time. Any import duties or taxes are the responsibility of the customer.

Check your tracking first. If it’s overdue, contact our Customer Service team and we’ll investigate right away.

Once dispatched, you’ll receive a tracking link via email and can follow it’s journey.

Courier tracking may take a few hours to update after dispatch — especially during busy periods.

We’ll liaise directly with the courier to investigate. Lost parcels are confirmed after 14–21 working days, and a replacement or refund will then be processed.

Yes, for high-value parcels, courier-confirmed delivery proof is always available.

You can return any item within 30 days of receipt, provided it’s unworn, in original packaging, and includes all accessories.

Contact our Customer Service team to request a returns authorisation and follow the instructions provided.

Return postage is covered if the item is faulty or incorrect. For change-of-mind returns, customers cover postage.

Refunds are processed within 30 business days of receiving and inspecting your return

Yes, as long as it meets the return conditions. Please include proof of purchase for gifts.

Yes, every watch comes with the official manufacturer warranty, and some models include an extended WatchNation warranty.

Manufacturing or movement defects. It doesn’t cover accidental damage, misuse, or normal wear and tear.

Yes, through authorised service centres and trusted watch specialists.

Absolutely. We are official authorised retailers for every brand we sell, and all watches are 100% genuine.

Yes, including branded box, manual, and manufacturer warranty card.

Yes, limited-edition models are clearly marked and often exclusive to WatchNation.